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| Support News Archive |
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23 Dec 2008
The Entropia Universe servers will be temporarily unavailable while we perform routine maintenance between:
09:00 and 09:15 UTC
We apologize for any inconvenience caused.
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| Possible delays in payment transactions caused by holiday season shopping |
23 Dec 2008
The holiday season shopping usually brings a peak in the amount of payment transactions carried out around the world. Some payment providers have difficulties handling such peaks which might cause delays in the processing of payment transactions.
Please be aware that this might affect deposits made into the Entropia Universe as well. If your deposit does not come through immediately, please be patient and wait a few moments before you try again. In order to prevent frustration caused by such delays, a good advice is to plan your virtual holiday expenses ahead.
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| Language Support 23 Dec - 7 Jan |
23 Dec 2008
During the holiday season we can only offer support in English. If your inquiry is urgent, please send your support case in English. On the 7th of January all will be back to normal and you may also contact us in Spanish, French or Swedish.
Thank you for your understanding in this matter.
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| New Director of Entropia Universe Support |
19 Dec 2008
Dear Entropians,
My name is Lina Larsson and I would like to introduce myself as the new director of the Entropia Universe Support Department. Cornelia Sundstrom, who held the post before me, has moved on to other tasks within the MindArk group. It's an honor for me to fill her shoes and to continue the evolvement of the support service.
I'm 29 years old and I started working at MindArk three years ago after finishing my Master of Science degree in Media Technology. During these past years I've worked both with support and with testing. At the beginning of 2008 I went to our subsidiary in Mexico to help start up an additional support team. This team is now fully operational and I've just recently returned to our headquarters in Gothenburg, Sweden, for my new position.
At the beginning of next year, we will again welcome new staff to Entropia Universe Support. Since it always takes time to learn a new job, I wish to remind you that if you feel a Support Case has been handled incorrectly, you can contact me at entropia_support@mindark.com with my name and the case number as email subject. Then I'll review the case and see if improvements can be made in how it was handled.
I would like to conclude this message by saying that I look forward to working for you next year.
Happy Holidays!
Lina Larsson
Customer Support Director
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