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Abuse or harassment

See if one of these articles solves your problem:

How do I take screenshots?

  1. Press the Print Screen key on your keyboard while being in Entropia Universe
  2. The screenshot should now be saved on your harddrive. Please see the Chat Windows System tab for the exact location.

Entropia Universe can save screenshots in both JPG and PNG. See the Options panel to select your preferred format.

I believe that someone has access to my login information. What do I need to do?

If you believe that your account has been compromised, the first thing you should do is to change the password for your account. Then, you should change your email.

If you have enabled 2-factor authentication (Entropia Pocket) you can change your email via My Account.

If you have a Basic Account, which is not protected by a Entropia Pocket you need to contact Entropia Support. The support staff will ask you to send an email to entropia_support@mindark.com where you add the old and a new email address and attach a copy of a government issued identification document (such as a drivers license, passport etc.). Unless the support staff can confirm your identity as the rightful owner of the Account, they cannot change the email address for you.

To prevent an Account Compromise, we strongly recommend you to use 2-factor authentication. The 2-factor authentication system will not only protect your virtual assets in case of a possible attack, it will also enable you to access and update sensitive account information at any time.

I get the message "The loot was claimed by someone else"

The loot is given to a participant or a team based on inflicted damage. It could be that the creature was hit by another avatar before you entered the area. The other avatar may for some reason have disappeared, logged out, been killed etc.

I was the leader of the rank list during a voting event, but someone else won the event

If two or more people partaking in a voting event receive the same number of votes the winner will be randomly selected.

My account has been compromised. What to do now?

Unfortunately Entropia Support cannot help you if you have lost items and/or virtual value due to Account Compromise. In the Account Compromise Policy you will find information about MindArk's stand in such matters as well as information about how to prevent such incidents.

In order to prevent further damage, you should perform the following steps:

  • change the password for your account.
  • If you cannot change your password, please send an email to Entropia Universe Support via entropia_support@mindark.com and explain what has happened. Add a copy of a government issued ID to identify yourself as the rightful owner of the account and also a new email address for your account. Once your ownership of the account has been confirmed, the email address will be updated and you can then reset the password for your account.
  • Scan your computer for Trojans