Please check that your system meets or exceeds our minimum system requirements. If so, please restart your computer and try to log in again.

Contact Entropia Universe Support for further assistance.

We are continuously examining the crash reports we receive from our participants and implementing necessary adjustments regularly to ensure a high quality performance. Therefore it is very important that you always press yes, when the system asks you to send a report.

Go to your account pages, click the Manage Account button and make sure any settings under Contact Information are not empty. If there is any information missing please fill it out and then try to login again.

This could indicate that the connection speed has been set too high on the client. Typically, there is a lot of data to receive when moving around in crowded or graphically complex areas. If the client has a very high connection speed, it is more likely that packets will be dropped on its way to the client.

In some cases, users that have had this problem and were using a router, had a more stable game play after updating the router firmware. If you are using a router, try to temporarily disconnect your router and connect your computer directly to the internet (LAN/Modem).

You can also try changing the Connection speed under "Tools" in the bottom right corner of your Entropia Universe Client Loader. Even if you have ADSL or an even better connection, try setting the lowest connection speed to check if that improves your situation. If this resolves your issue, you may try to increase the setting step by step, to see which connection speed works best for your system.

You could also try disabling the sound under "Tools" in the bottom right corner of your Entropia Universe Client Loader to see if this improves your situation.

When experiencing Crash to Desktop and/or abnormal termination of the software, it really helps us when you submit an error report by clicking the ok button after the error message. Such reports helps us find out more about the cause of the error.

We therefore kindly ask you to carefully check the information below to see whether you can find any tips which can help you resolve the situation.

• Make sure your system meets the requirements posted here:

Note: If you are not sure how your computer is configured, you can run dxdiag which is a small Microsoft utility included with DirectX. This utility will enable you to display information concerning your system. You start the utility by pressing the keys CTRL + R on your keyboard or by choosing Run" from the Start - menu and type "dxdiag in the dialog box. Click the Ok button.

• Make sure you have the latest drivers for your graphic and sound cards. These can be found on your card manufacturers homepage. Please also make sure that you have installed the latest version of DirectX, you can download the latest version of DirectX from this link: 

• You can also try to enable the option "Safe mode" in the Tools window accessible through the button in the lower right corner of the Client Loader. If you login without crashes after this, try to raise your settings one step at the time until you find a setting that works on your computer. This will help if your crash issues are caused by your hardware not coping entirely.

• Make sure that you are not running any other bandwidth consuming software simultaneously with Entropia Universe, such as instant messenger programs or any type of network performance software such as Windows Network Booster. Other examples are Printer software that may sit in the system tray and communicate with your printer, including LEXMARK, and Net Nanny and similar Net-surfing, monitoring products. Also try to run Entropia Universe with your Antivirus software disabled. Or update your antivirus or change to a different antivirus software.

For more information on common problems please check the FAQ section of the website. Also, please try asking other participants and check out Entropia Universe related community sites.

If you are not able to resolve your issue by going through the check list mentioned above you are welcome to contact us again. Please then provide us with dxdiag text file, as described above.

General System Requirements

Operating System: Windows Vista, Windows 7, Windows 8.x., Windows 10 or  Windows 11.

Entropia Universe will run on both 32 and 64 bit Windows versions but while a 64 bits OS can utliize more than 4GB of RAM, the 64 bit versions are preferable. For best support we recommend Windows 10 or  Windows 11 with the latest patches from Microsoft.

To run on Mac or Linux hardware - check here.

System Requirements Based on Graphics Quality Settings

In the Options-Graphics window in Entropia Universe you can adjust the settings for the General Graphics Quality. This will influence the realism of the graphics but also performance. Below are the system requirements for each Graphics Quality option.

Very High Settings

Internet Connection: 10 Mbit or better

Computer Processor: Intel i5 or equivalent
Computer Memory: 8 GB RAM or more
DirectX: Version 11
Sound Device: Direct X compatible sound device
Hard Drive Space: 20 GB of free space

Medium Settings

These requirements should be considered the minimum system requirements for Entropia Universe:

Internet Connection: 2 Mbit or better

Computer Processor: Intel i3 or equivalent
Computer Memory: 8 GB RAM or more
DirectX: Version 11
Sound Device: Direct X compatible sound device
Hard Drive Space: 20 GB of free space

Low Settings

If your system falls below the Medium Settings requirement you may still be able to participate in Entropia Universe using the Low or Safe Mode settings, but your visual experience will be hampered. 

Nvidia and ATI are the supported brands. For a more detailed specification, please have a look in the System Requirements.