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Deposit error - VISA or Mastercard by Nets

See if one of these articles solves your problem:

Can I deposit into several accounts from the same credit card?

You can use a card belonging to someone else as long as you have the cardholders permission to use it.

If the card is being used on another Entropia account the card will no longer be registered to that account and must be re-registered on that account when you next time want to make a deposit.

Can I deposit using an AMEX or a Diners card?

It is not possible to deposit with Diners Club International cards or AMEX (American Express) directly.

Can I deposit with a debit card (e.g. Visa Electron) or with a prepaid card?

We cannot give you a definite answer to this question. In some cases it has been possible to deposit with these types of cards, in others not. The only way to find out is to give it a try. If it does not work, you could ask your Bank if it is valid for online purchases in USD.

How does MindArk protect credit card information?

Please have a look at the Credit Card Information Policy.

How many credit cards can I register in my account?

There is a limit as a total for five active cards on your Entropia Universe Account.

It is only allowed to register 3 new cards every seventh day.

Should you experience any difficulties with the registration of your card, please contact Entropia Universe Support.

 

I receive the message 'Deposit Rejected by Provider'. What should I do?

Your payment provider is the institution behind the payment method you chose for your deposit.

Debit/Credit Card

If you are trying to deposit via Debit/Credit Card, your payment provider is Nets/Euroline, but it is often your bank or card provider that rejects the deposit. Read more here to get advice on why your deposit fails. 

Paysafecard

If you are trying to deposit via paysafecard, your payment provider is paysafecard. Contact Entropia Universe Support for information on why your deposit fails.

My card deposit is not accepted. What can be the problem?

There are several possible reasons to why a debit/credit card deposit is not accepted. Here are some initial points you should check:

  1. Make sure you have enough funds on your bank account or card
  2. Make sure that your card is enabled for international and online purchases in USD
  3. Contact your bank or card provider and ask if they have stopped the deposit
  4. Wait 10 minutes and try once more to make your deposit. Your first attempt might have been stopped due to a communication error
  5. Remove your card and re-register it 

We hope that this checklist will be useful for you. If not, please contact Entropia Universe Support for further assistance with your deposit.

My credit card has a new expiry date, how can I change this in your system?

Go to the Visa/Mastercard deposit section and remove the card you want to update. Then register the new card with the new information by either a deposit using a new card or a webshop payment.