Running the Entropia Universe on wireless solutions is not recommended. This is due to the many complications this technology involves, such as range to station, compatibility standards and loss of duplex capability.

The Entropia Universe is very packet intense and many WLAN device manufacturers fail to meet the requirements for running such traffic wireless.

Another difficulty that makes it hard for us to support WLAN is the variety of solutions available for WLAN, making it near to impossible to par up with knowledge-wise and to offer support about.

Wireless solutions themselves are not safe environments. Unless properly encrypted, these solutions can jeopardize your account information amongst other things.

If you are experiencing issues with your wireless LAN, we can only advise you to do an overview and see that certain criteria like bandwidth and latency are met.

Also, make sure you have the latest firmware for your wireless station/router.

 

There can be different reasons for slow download speed. There may be heavy traffic on the download server. Generally, the traffic is high after a new release. In such case, the easiest thing to do is to wait a while and try again later.

Your geographical location can also affect the download speed since the traffic might have to travel a great distance and go through different Internet Service Providers. This is something that we cannot influence. 

You can help speed up your connection by making sure that you are not running any other bandwidth consuming applications at the same time as you download or run Entropia Universe

Also make sure that you have a healthy system that is clean from viruses and spy ware.

Since the Entropia Universe client uses Internet Explorer or Edge for downloading the latest version of the Entropia software to your computer, we recommend that you update to the latest version of Internet Explorer or Edge to avoid errors.

If this does not solve your issue, please file a support case.

General System Requirements

Operating System: Windows Vista, Windows 7, Windows 8.x., Windows 10 or  Windows 11.

Entropia Universe will run on both 32 and 64 bit Windows versions but while a 64 bits OS can utliize more than 4GB of RAM, the 64 bit versions are preferable. For best support we recommend Windows 10 or  Windows 11 with the latest patches from Microsoft.

To run on Mac or Linux hardware - check here.

System Requirements Based on Graphics Quality Settings

In the Options-Graphics window in Entropia Universe you can adjust the settings for the General Graphics Quality. This will influence the realism of the graphics but also performance. Below are the system requirements for each Graphics Quality option.

Very High Settings

Internet Connection: 10 Mbit or better

Computer Processor: Intel i5 or equivalent
Computer Memory: 8 GB RAM or more
DirectX: Version 11
Sound Device: Direct X compatible sound device
Hard Drive Space: 20 GB of free space

Medium Settings

These requirements should be considered the minimum system requirements for Entropia Universe:

Internet Connection: 2 Mbit or better

Computer Processor: Intel i3 or equivalent
Computer Memory: 8 GB RAM or more
DirectX: Version 11
Sound Device: Direct X compatible sound device
Hard Drive Space: 20 GB of free space

Low Settings

If your system falls below the Medium Settings requirement you may still be able to participate in Entropia Universe using the Low or Safe Mode settings, but your visual experience will be hampered. 

You can download the FREE client software needed to enter Entropia Universe here.

Yes, Entropia Universe works with modern Windows versions. Please see the System Requirements page for details.