The Entropia Universe client is designed to operate on Microsoft compatible PC:s running Microsoft Windows as an operating system. It is not designed to run natively under Mac OS X or Linux.

However, your Mac running OS X or PC running Linux that meet the hardware system requirements for Entropia Universe may also be able to run Microsoft Windows, the operating system needed to run the Entropia Universe client software.

There are primarily two ways to run Windows along with Mac OS X or a Linux distribution on your existing computer, either in a dual-boot configuration or in a software based virtual machine. Both ways may require additional computer skills than is needed to install the Entropia Universe client on a PC with Microsoft Windows preinstalled.

Before you continue reading PLEASE NOTE that Entropia Universe support cannot assist you in configuring your computer. Further, the information provided below should not be considered as recommendations and is provided as a guide only. MindArk and its Planet Partners will not be responsible for any damages incurred by you as result of using these solutions, and hereby expressly disclaims all liability for any direct or indirect damages arising from or related to your use of these solutions.

Please also consider that you may also have to buy licenses for Microsoft Windows that is applicable for use on virtualized environments, and virtual machine software.

Using a dual-boot solution:
To set up a dual-boot environment to run Microsoft Windows on your intel-based Mac running OS X, use Apple's BootCamp software. See:
http://www.apple.com/support/bootcamp/
for system requirements and instructions.

For Linux PC:s a dual-boot setup may differ depending both on your hardware and your Linux distribution. Please see your distributions help and support pages for instructions. A general overview can be found on the help pages for the popular Ubuntu distribution:
http://help.ubuntu.com/community/WindowsDualBoot

Using software based virtual machine:
A virtual machine is a software that emulates a computers hardware and e.g. makes it possible to run another operating system as a program. However, please note that the performance inside a virtual machine is almost always lower than when the operating system is run natively on the computer. For graphically intense software such as Entropia Universe the virtual machines ability to utilize the hardwares graphic acceleration is a key feature. Recent virtual machine software can make more use of the computers graphic acceleration and provide a decent overall performance. Please note that this solution was not tested by us and the guidelines here are based on information provided by other users.
While it is hard to give more precise system requirement specs for virtual machines, we recommend other users experience shows that you should give the virtual machine 4Gb of RAM and 2 CPU cores if available. While performance may vary on many parameters users have reported that it is possible to run Entropia Universe with medium to high graphic settings inside the virtual machine "Parallels Desktop 15" and Microsoft Windows 10 on an iMac 27" (2015 model) with intel Core i7 CPU.

For help or further advice on setup issues and other matters related to these solutions ask your fellow entropians on Entropia Forum or your planets forum.

Windows 7, 8 and 10

1. Hold down the keyboard Windows key and press R
2. in the "Open" field type dxdiag and press Enter
3. Now the DirectX Diagnostic Tool window should open, check the "Display" tab:s Device section for info on your computers graphic card

Windows Vista

1. Click on Start button
2. Click on Control Panel
3. Click on Appearance and Personalization
4. Click on Personalization
5. Click on Display Settings. This is where you can find out what kind of graphics card your computer has.

1. Press the Print Screen key on your keyboard while being in Entropia Universe
2. The screenshot should now be saved on your harddrive. Please see the Chat Windows System tab for the exact location.

Entropia Universe can save screenshots in both JPG and PNG. See the Options panel to select your preferred format.

Since the Entropia Universe client uses Internet Explorer or Edge for downloading the latest version of the Entropia software to your computer, we recommend that you update to the latest version of Internet Explorer or Edge to avoid errors.

If this does not solve your issue, please file a support case.

Please contact Entropia Universe Support for assistance.

1. Check if the Entropia Universe is down for upgrades by reading the Support News section.
2. Please make sure that the Entropia Universe is a non restricted application in your anti-virus software and firewalls, including the Norton firewall if you have Norton AntiVirus software.
3. If the above suggestions are fulfilled you could try removing the Entropia Universe completely from your computer via 'Add/Remove programs' in the 'Control Panel'. Then download the Client Software again, and install everything from scratch.
    

General System Requirements

Operating System: Windows Vista, Windows 7, Windows 8.x., Windows 10 or  Windows 11.

Entropia Universe will run on both 32 and 64 bit Windows versions but while a 64 bits OS can utliize more than 4GB of RAM, the 64 bit versions are preferable. For best support we recommend Windows 10 or  Windows 11 with the latest patches from Microsoft.

To run on Mac or Linux hardware - check here.

System Requirements Based on Graphics Quality Settings

In the Options-Graphics window in Entropia Universe you can adjust the settings for the General Graphics Quality. This will influence the realism of the graphics but also performance. Below are the system requirements for each Graphics Quality option.

Very High Settings

Internet Connection: 10 Mbit or better

Computer Processor: Intel i5 or equivalent
Computer Memory: 8 GB RAM or more
DirectX: Version 11
Sound Device: Direct X compatible sound device
Hard Drive Space: 20 GB of free space

Medium Settings

These requirements should be considered the minimum system requirements for Entropia Universe:

Internet Connection: 2 Mbit or better

Computer Processor: Intel i3 or equivalent
Computer Memory: 8 GB RAM or more
DirectX: Version 11
Sound Device: Direct X compatible sound device
Hard Drive Space: 20 GB of free space

Low Settings

If your system falls below the Medium Settings requirement you may still be able to participate in Entropia Universe using the Low or Safe Mode settings, but your visual experience will be hampered. 

Nvidia and ATI are the supported brands. For a more detailed specification, please have a look in the System Requirements.

You can download the FREE client software needed to enter Entropia Universe here.

If your computer does not meet the system requirements for Entropia Universe, not all graphics will be displayed correctly. You can try lowering all graphics settings in Options on the Entropia Universe Login window and in Options inworld.  Apart from this, you should consider upgrading your computer.

Yes, Entropia Universe works with modern Windows versions. Please see the System Requirements page for details.