Update on Known Issue: Repair Tool

We now have an update on the issue with the Clientloader shutting down after a repair have been done. We are currently working on a fix, but we can also offer you a workaround if you wish to get going faster.

If you have tried to repair the client and the clientloader shuts down when launching you can try the following:

Please note that these solutions requires you to download a lot of the data again and may take quite some time depending on your connection.

1. Make sure that the clientloader and Entropia Universe client is not running.
2. Delete the folder named "dynamic_content". This folder is located in "C:\Program Files\Entropia Universe\public_users_data\" (Win XP) or "C:\Users\Public\entropia universe\public_users_data" (Vista or Windows 7).
3. Start the clientloader and all content should be downloaded.

More advanced solution:

1. Make sure that the clientloader and Entropia Universe client is not running.
2. Delete any files with a size of 0kb in the folder named "dynamic_content". This folder is located in "C:\Program Files\Entropia Universe\public_users_data\" (Win XP) or "C:\Users\Public\entropia universe\public_users_data" (Vista or Windows 7).
3. Start the clientloader and all content should be downloaded.

We sincerely apologize for the inconvenience and hope to have this fixed as soon as possible.

Share