Support News

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19 September 2019
Paypal is Down:
We are currently experiencing problems with Deposits and Webshop purchases using Paypal. While Paypal is working to resolve the issue we have temporarily disabled Paypal as a deposit method for Entropia Universe. This affects both regular deposits ... »
13 September 2019
Disturbance notice regarding Visa/Mastercard payments:
Our regular payment provider for Visa/Mastercard, Dibs, will have a maintenance window between 2019-09-13 22:30 and 2019-09-14 02:30 UTC. Payments may be rejected for unknown reasons during this maintenance window.  We do apologize for any ... »
09 September 2019
Server Downtime for Maintenance:
On Tuesday 2019-09-10 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance. We estimate a downtime of 30 minutes. This downtime is a maintenance window only. For details on UTC time please ... »
03 September 2019
Paysafecard deposits will be discontinued for US-based customers:
On September 14, 2019 the deposit option Paysafecard will be disabled for Entropia Universe customers based in the US.   This change is due to new US legislation regarding direct payments.   Customers who have Paysafecard vouchers and wishes to ... »
02 September 2019
Server Downtime for Maintenance:
On Tuesday 2019-09-03 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance. We estimate a downtime of 30 minutes. This downtime is a maintenance window only. For details on UTC time please ... »
26 August 2019
Server Downtime for Maintenance:
On Tuesday 2019-08-27 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance. We estimate a downtime of 30 minutes. This downtime is a maintenance window only. For details on UTC time please ... »
12 August 2019
Server Downtime for Maintenance:
On Tuesday 2019-08-13 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance. We estimate a downtime of 30 minutes. This downtime is a maintenance window only. For details on UTC time please ... »
05 August 2019
Server Downtime for Maintenance:
On Tuesday 2019-08-06 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance. We estimate a downtime of 30 minutes. This downtime is a maintenance window only. For details on UTC time please ... »
02 July 2019
Windows Technical Update:
Fixed an issue where users of 32-bit operating systems were unable to update the Entropia client.  
27 June 2019
Notice regarding Summer Mayhem extension:
The Summer Mayhem event will be prolonged until the 3rd of July 12:00 UTC. This is due to the issues at the start of the event. We apologize for any inconvenience these issues caused participants and we thank you for the patience showed.
24 June 2019
Server Downtime for Maintenance:
On Tuesday 2019-06-25 at 08:00 UTC, the Entropia Universe servers will be taken offline for maintenance. We estimate a downtime of up to two hours. This downtime is a maintenance window only. For details on UTC time ... »
20 June 2019
Server Downtime for Maintenance and Mayhem related issues:
Today 2019-06-20 at 13:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance and hotfix. We estimate a downtime of 30 minutes. This downtime is for a hotfix relating to Mayhem issues and Maintainence. We apologize ... »

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