Support News

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25 June 2018
Server Downtime for Maintenance:
On Tuesday 2018-06-26 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance. We estimate a downtime of 30 minutes. This downtime is a maintenance window only. For details on UTC time please ... »
18 June 2018
Server Downtime for Maintenance:
On Tuesday 2018-06-19 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance. We estimate a downtime of 30 minutes. This downtime is a maintenance window only. For details on UTC time please ... »
13 June 2018
Information notice regarding the Summer Mayhem event:
We have now applied the necessary server fixes to the Mayhem's instance timer and other issues causing our previous fix to be non-effective. The event will start at 14:00 UTC and we've updated the Summer ... »
12 June 2018
Disturbance notice regarding the Summer Mayhem event:
Due to residual issues regarding the timer in the Mayhem event we will pause the Event until further notice to make sure all participants can compete in a fair environment. We do greatly apologize for the inconvenience and we assure you that ... »
11 June 2018
Server Downtime for patch:
On Tuesday 2018-06-12 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 15.17.0.x We estimate a downtime of 1 hour. Estimated max download size for this release is approximately 0 MB. This is a server ... »
08 June 2018
Summer Mayhem Postponed Due To Technical Issues:
Summer Mayhem has been postponed due to technical issues. The team is working on resolving these issues. The event will be restarted as soon as possible once the issues are fixed. Due to this all scores and progress will ... »
07 June 2018
Notice Regarding Payments Using iDeal Through Paynova:
The payment provider Paynova has informed us that payments using iDeal will not be made available again through them. This is due to changes beyond Paynovas control. MindArk and Entropia Universe will start to look for other ways to make ... »
05 June 2018
Disturbance notice regarding Player to Player trades, Resolved:
We've now pushed the Hotfix for the Player to Player trade issue which has been resolved. We appreciate the patience and we apologize for any inconvenience it may have effected avatars. Kind regards, Entropia Universe Support
05 June 2018
Disturbance notice regarding Player to Player trades:
We are currently experiencing issues with our exchange system for Player to Player trades. A hotfix is currently being worked on and it will be pushed out as soon as possible. Please contact Support if you feel you are missing items ... »
05 June 2018
Entropia Universe 15.17.0 Release Notes:
New Features Added functionality for missions to track individual contribution upon killing a target. The loot calculation for creatures with shared loot is now based on each avatar’s input, rather than damage. (Optimal loot is calculated based ... »
05 June 2018
Servers are Down:
Our servers are now down while we implement Entropia Universe Release 15.17.0. We estimate that the servers will be made available again at 09:00 UTC 2018-06-05.
04 June 2018
Server Downtime for Release:
On Tuesday 2018-06-05 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 15.17.0. We estimate a downtime of 1 hour. Estimated max download size for this release is approximately 190 MB. For details ... »

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