Support News

If you do not wish to miss out on any important news, we recommend you to subscribe to this section.

15 June 2011
Warning: Email about "Entropia Universe Helper":
Hi, There is currently an email circulating that asks you to try something called "Entropia Universe Helper". This email is NOT sent from MindArk and is an elaborate try to install possible malicious software on your system. If you have clicked ... »
17 November 2010
Update on Known Issue: Repair Tool:
We now have an update on the issue with the Clientloader shutting down after a repair have been done. We are currently working on a fix, but we can also offer you a workaround if you wish to get going faster. If you have tried to repair the ... »
22 June 2010
Major Improvements to Planet Calypso's Support System:
Today Planet Calypso has made a major overhaul of the support system and this will have some effects on how you will find helpful information and get assistance from our support representatives. To most participants the change will ... »
04 June 2010
Mindforce Implant Update:
The reintroduction of the Mindforce system has caused a few issues to surface and we intend to resolve them as soon as possible. When designing the new Mindforce system, we took into account the usability and the relative market value ... »
21 May 2010
What do scopes and laser sights really do?:
The Support team has received numerous support cases inquiring about the functionality of weapon attachments lately. To meet the demand of the community, and to clear out a previously communicated misunderstanding, we have decided to ... »
11 May 2010
Enhancers Detached from Limited Items with Zero TT Value:
To address the issue of participants being unable to detach Enhancers from Limited items which have decayed to a TT value of zero PED, all Enhancers attached to such items have now been detached. The Enhancers have been placed in the same container ... »
29 March 2010
Network problems:
We are currently experiencing network problems. The issue is under investigating and it will hopefully be resolved soon. You might receive the error “Internal error detected on your avatar” while the servers are unavailable. If you receive ... »
26 March 2010
Invisible EnMatter claims in VU 10.9.0:
With the release of VU 10.9.0 a bug that caused EnMatter claim rods to be invisible made EnMatter mining impossible. We have now concluded our investigation of the incident, and if you were one of the participants affected by this you should now ... »
24 March 2010
Server Downtime for Release:
The servers will be temporarily unavailable while we implement the Entropia Universe Release 10.9.2 The servers will be taken down at: 2010-03-24 14:30 UTC Estimated downtime is 30-60 minutes. Content information will be ... »
18 March 2010
Club NEVERDIE mining claims:
We have now finished our investigation of the bug that caused no mining claims to spawn on Club NEVERDIE after upgrade 10.8.4 . If you were one of the participants affected by this, you should now find compensation for your expenses in ... »
17 March 2010
Mining issue with Update 10.9.0:
We just detected an issue where enmatter claim rods are not visible. This is currently being investigated and will be fixed as soon as possible. We apologize for the inconvenience.
17 March 2010
Server Downtime for Release:
The servers will be temporarily unavailable while we implement the Entropia Universe Release 10.9.0 The servers will be taken down at: 2010-03-17 12:30 UTC Estimated downtime is 30-60 minutes. Content information will be ... »

More button