Generally integrated graphics chips have much lower performance than dedicated cards. To test if the integrated chip can handle Entropia select "Launch in Safe Mode" under Options and then test with "Low" and "Medium" settings within the client if that works. We recommend that you use dedicated video cards rather than integrated solutions for the best performance.

Windows 7, 8 and 10

1. Hold down the keyboard Windows key and press R
2. in the "Open" field type dxdiag and press Enter
3. Now the DirectX Diagnostic Tool window should open, check the "Display" tab:s Device section for info on your computers graphic card

Windows Vista

1. Click on Start button
2. Click on Control Panel
3. Click on Appearance and Personalization
4. Click on Personalization
5. Click on Display Settings. This is where you can find out what kind of graphics card your computer has.

1. Press the Print Screen key on your keyboard while being in Entropia Universe
2. The screenshot should now be saved on your harddrive. Please see the Chat Windows System tab for the exact location.

Entropia Universe can save screenshots in both JPG and PNG. See the Options panel to select your preferred format.

General System Requirements

Operating System: Windows Vista, Windows 7, Windows 8.x., Windows 10 or  Windows 11.

Entropia Universe will run on both 32 and 64 bit Windows versions but while a 64 bits OS can utliize more than 4GB of RAM, the 64 bit versions are preferable. For best support we recommend Windows 10 or  Windows 11 with the latest patches from Microsoft.

To run on Mac or Linux hardware - check here.

System Requirements Based on Graphics Quality Settings

In the Options-Graphics window in Entropia Universe you can adjust the settings for the General Graphics Quality. This will influence the realism of the graphics but also performance. Below are the system requirements for each Graphics Quality option.

Very High Settings

Internet Connection: 10 Mbit or better

Computer Processor: Intel i5 or equivalent
Computer Memory: 8 GB RAM or more
DirectX: Version 11
Sound Device: Direct X compatible sound device
Hard Drive Space: 20 GB of free space

Medium Settings

These requirements should be considered the minimum system requirements for Entropia Universe:

Internet Connection: 2 Mbit or better

Computer Processor: Intel i3 or equivalent
Computer Memory: 8 GB RAM or more
DirectX: Version 11
Sound Device: Direct X compatible sound device
Hard Drive Space: 20 GB of free space

Low Settings

If your system falls below the Medium Settings requirement you may still be able to participate in Entropia Universe using the Low or Safe Mode settings, but your visual experience will be hampered. 

Nvidia and ATI are the supported brands. For a more detailed specification, please have a look in the System Requirements.

The latest driver for your graphics card can be found on the website of the manufacturer of your card. If you have a Nvidia card, please visit http://www.nvidia.com, and if you have an ATI AMD card, please visit http://ati.amd.com.

If your computer does not meet the system requirements for Entropia Universe, not all graphics will be displayed correctly. You can try lowering all graphics settings in Options on the Entropia Universe Login window and in Options inworld.  Apart from this, you should consider upgrading your computer.