Support News
Stay up to date with the latest support news and updates from Entropia Universe.
Server Downtime for Patch
On Tuesday 2025-09-30 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 19.0.3.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2025-09-23 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 19.0.2.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Disturbance notice regarding Society Channels Resolved
The Society channel functionality should now be restored to all players, we are still monitoring the situation and should you still have issues we kindly ask that you provide us with additional reports.
Please note that If you are using a different tab for Society chat than the Main tab, you may need to right click the tab and disable, then reenable, the Society chat for that tab.
The team thanks you for the reports that have been provided so far as they've helped us diagnose and fix the issue.
Server Downtime for Maintenance
Today on Thursday 2025-09-18 at 16:00 UTC, the Entropia Universe servers will be taken offline for a maintenance as we are working on resolving the server instability and lag which was caused by server infrastructure changes.
We estimate a downtime of 1 hour.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Disturbance notice regarding Server instability
We are currently aware of the Server instability affecting areas and systems in-game and we are working to resolve the source of the issue.
We apologize for the inconvenience this may cause and we hope to have it fixed as soon as possible.
Thank you for your patience and understanding.
Server Downtime for Patch
On Wednesday 2025-09-17 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 19.0.1.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Tuesday 2025-09-16 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 19.0.0.
We estimate a downtime of 2 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Disturbance notice regarding in-game systems
We are currently aware of issues affecting in-game systems such as chat and interfaces.
We are working to resolve the issues and additional downtimes may occur, we do apologize for the inconvenience.
Thank you for your patience and understanding.
Server Downtime for Maintenance
On Monday 2025-09-15 at 05:00 UTC, the Entropia Universe servers will be taken offline for an extended maintenance.
We estimate a downtime of 6 hours.
This downtime is a maintenance window only and the extended downtime period is due to additional maintanence being done with our server infrastructure.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance Postponed
The downtime that was planned on Tuesday 2025-09-09 at 06:00 UTC, has been postponed due additional preparation for the server infrastructure maintainence being needed.
A new date will be announced for the coming week.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Tuesday 2025-09-09 at 04:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 6 hours.
This downtime is a maintenance window only and the extended downtime period is due to additional maintanence being done with our server infrastructure.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Wednesday 2025-07-09 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.15.4.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server downtime for Maintenance Postponed
Today's Server downtime for Maintenance will be postponed, we will update with further information on a new window of downtime as soon as the information is available.
Server Downtime for Maintenance
On Tuesday 2025-07-08 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2025-07-01 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.15.3.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Wednesday 2025-06-25 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.15.2.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Update regarding Hotfix and Mayhem start
Downtime for Hotfix has now been completed and the Summer Mayhem is now active.
Thank you for your patience.
Server Downtime for Maintenance
On Tuesday 2025-06-17 at 14:50 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Disturbance notice regarding Patch 18.15.1 and Delay of Mayhem start
We are aware of on-going issues after Patch 18.15.1 relating to Space teleports and server transitions, we are preparing for an additional downtime and hotfix in approximately 3 hours.
Unfortunately this means we will delay the Mayhem start until after the hotfix to avoid disruptions during it's first hours.
We do apologize for the inconvenience and we will update with additional information as soon as possible.
Server Downtime for Patch
On Tuesday 2025-06-17 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.15.1.
We estimate a downtime of 1 hour..
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Tuesday 2025-06-10 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.15.0.
We estimate a downtime of 2 hour.
Estimated max download size for this release is approximately 1000 MB.
For details on UTC time please see www.entropiauniverse.com/utc
News From Entropia Universe
We would like to remind players that after the downtime tomorrow (Tuesday 27th May) that Mayhem Tokens will no longer be tradeable. Prior to the downtime, any outstanding auction listings will also be cancelled.
Server Downtime for Patch
On Tuesday 2025-05-27 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.14.5.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Friday 2025-05-23 at 14:55 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 1 hour.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Thursday 2025-05-22 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.14.4..
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2025-05-13 at 12:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.14.3.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Friday 2025-05-09 at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.14.2
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Thursday 2025-05-08 at 11:30 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.14.1
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Wednesday 2025-05-07 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.14.0.
We estimate a downtime of 3 hour.
Estimated max download size for this release is approximately 500MB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Tuesday 2025-04-29 at 09:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.13.0.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Release Postponed
Today's release of Entropia Universe 18.13.0 is taking longer than expected doe to an unforeseen problem.
We are working hard to fix the problem and we are currently expecting a 2 hour delay, we will update with additional information when it is available.
Thank you for your understanding.
Server Downtime for Release
On Tuesday 2025-04-29 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.13.0.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Tuesday 2025-04-01 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.12.0.
We estimate a downtime of 1 hour.
Estimated max download size for this release is approximately 785MB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Tuesday 2025-03-18 at 09:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.11.0.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2025-03-11 at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.10.3.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Friday 2025-03-07 at 09:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2025-02-18 at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.10.1.a.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Friday 2025-02-14 at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.10.1.
We estimate a downtime of 1 hour.
Estimated download size for this patch is approximately 0,7 MB.
For details on UTC time please see www.entropiauniverse.com/utc
Increasing Immersive Non-Player Character Missions Rewards
We are significantly increasing the rewards for immersive Non-Player Character (NPC) missions. All daily NPCs will be temporarily unavailable for approximately 10 minutes during this change.
If you wish to receive the increased rewards, please wait to claim any rewards until we send out an update confirming the new updates.
We apologize for any inconvenience this may cause and thank you for your understanding.
Release Postponed
Today's release of Entropia Universe 18.10.0 is taking longer than expected due to an unforeseen problem. We are working hard to fix the problem as soon as possible.
On Wednesday 2025-02-12 at 09:00 UTC, the Entropia Universe servers will be taken offline for the release instead.
Server Downtime for Release
On Tuesday 2025-02-11 at 09:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.10.0.
We estimate a downtime of 1 hour.
Estimated max download size for this release is approximately 3.5MB.
For details on UTC time please see www.entropiauniverse.com/utc
Notice regarding TT Value Restoration
Entropia Universe possesses safeguards to protect players' items in case of server crashes or services being unavailable, which can occur during server instability.
However, exploiting such systems is against our EULA, 8. 10, and systematic abuse of any exploit can or will lead to account suspensions via our discretion.
Our team is actively monitoring the activity related to items not following the preset safeguard window, and we are resolving the incorrect restoration of TT values after disconnections.
Thank you for your patience during this time and your continued support.
Server Downtime for Patch
On Thursday 2025-02-06 at 10:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.9.4.
We estimate a downtime of 1 hour.
Estimated download size for this patch is approximately 7MB.
For details on UTC time please see www.entropiauniverse.com/utc
Disturbance notice Server Issues
We are currently experiencing some server issues relating to technical problems leading to service disruption causing additional lag/disconnects and effecting the availability of in-game systems.
We apologize for any inconvenience this may cause you and we thank you for your patience.
Server Downtime for Maintenance
On Tuesday 2025-02-04 at 09:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Disturbance notice regarding Server Issues
During Saturday 02/02 we were experiencing server issues relating to technical problems leading to service disruption causing additional lag/disconnects and effecting the availability of in-game systems.
All services are currently running as intended, but additional disturbances can occur throughout the day as we work on fully resolving the technical issue.
We apologize for any inconvenience this may cause you and we thank you for your patience.
Server Downtime for Patch
On Friday 2025-01-31 at 10:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.9.3.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
Today, on Thursday 2025-01-30 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.9.2.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
Today, Wednesday 2025-01-29 at 15:30 UTC, the Arkadia Space server and Planet Calypso Port Atlantis server will be taken offline for a patch. Remaining servers will stay online.
We estimate a downtime of 10 minutes.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
Today, Wednesday 2025-01-29 at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.9.1.
We estimate a downtime of 1 hour.
Estimated download size for this patch is approximately 17.9 MB
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Tuesday 2025-01-28 at 09:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.9.0.
We estimate a downtime of 3 hours.
Estimated max download size for this release is approximately 1.5 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Paysafecard Transaction Issue Resolved
The technical issues affecting Paysafecard transactions have been successfully resolved.
All services are now operating correctly and securely. We thank you for your patience and understanding while we worked to address this matter.
Paysafecard Disturbance
We are currently experiencing some technical disturbances with Paysafecard transactions.
Our team is actively working to resolve this issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience during this time.
Server Downtime for Patch
On Wednesday, 2025-01-08, at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.8.1.a.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Tuesday 2025-01-07 at 09:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2024-12-10 at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.8.1.
We estimate a downtime of 2 hours.
Estimated download size for this patch is approximately 1.5 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Tuesday 2024-12-03 at 09:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.8.0.
We estimate a downtime of 1 hour.
Estimated max download size for this release is approximately 1.5 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Maintenance Postponed
Today's maintenance is postponed due to an unforeseen problem. We are working hard to fix the issue as soon as possible.
The maintenance is postponed to Wednesday, 2024-11-13, at 09:00 UTC.
We estimate a downtime of 1 hour.
This downtime is a maintenance window only.
For details on UTC time, please see https://www.entropiauniverse.com/utc.
Server Downtime for Maintenance
On Tuesday 2024-11-12 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 1 hour.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Wednesday 2024-10-23 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.7.1.
We estimate a downtime of 1.5 hours.
Estimated download size for this patch is approximately 1,5 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Tuesday 2024-10-15 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.7.0.
We estimate a downtime of 1 hour.
Estimated max download size for this release is approximately 1.5 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Tuesday 2024-09-24 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.6.0.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2024-09-17 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.5.1.
We estimate a downtime of 1 hour.
Estimated download size for this patch is approximately 1,5 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Release is Taking Longer than Expected
Today's release of Entropia Universe 18.5.0 is taking longer than expected due to an unforeseen problem.
We are working hard to fix the problem as soon as possible, we are currently expecting 1 hour of additional downtime.
We apologize for the inconvenience, thank you for your understanding.
Server Downtime for Release
On Tuesday 2024-09-10 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.5.0.
We estimate a downtime of 1 hour.
Estimated max download size for this release is approximately 1,5 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Tuesday 2024-08-20 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Tuesday 2024-07-23 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2024-07-02 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.4.2.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Update regarding Eomon Missions
All players who had progress reset on the missions "Take a breather" and "Circuit taker" can file a support case to have the points reinstated.
An additional creature kill will be required if the point addition exceeds completion of the mission.
To have your counter updated your avatar will be logged off which will occur as your case gets handled.
Thank you for your understanding.
Server Downtime for Patch
On Thursday 2024-06-27 at 12:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.4.2.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Notice regarding Eomon Missions
Today (06/25) during Maintenance the two missions "Take a Breather" and "Circuit Taker" were reset as intended for all participants as this was not done prior to the Migration starting.
We are currently looking into options for the players who were able to start their progress into these missions before this was done and we will update with further information on this as soon as possible later this week.
Continuing to progress from the reset state will not interfere with any fixes or changes we may do at a later stage.
Thank you for your patience and understanding.
Server Downtime for Maintenance
On Tuesday 2024-06-25 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 1 hour.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Disturbance notice regarding Summer Mayhem
We are currently experiencing server issues relating to the Summer Mayhem instances.
The issues are currently being investigated and we are working hard to resolve them as quickly as possible.
We apologize for any inconvenience this may cause you and we thank you for your patience, additional Support News will be posted with the new start time as soon as the information is available.
Server Downtime for Patch
On Tuesday 2024-06-18 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.4.1.
We estimate a downtime of 1 hour.
Estimated download size for this patch is approximately 1,1 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Release
On Tuesday 2024-06-10 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.4.0.
We estimate a downtime of 1 hour.
Estimated max download size for this release is approximately 1,5 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2024-06-04 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.3.1.
We estimate a downtime of 1 hour.
Estimated download size for this patch is approximately 5 MB.
For details on UTC time please see www.entropiauniverse.com/utc
UPDATE TO ENTROPIA UNIVERSE EULA, TOU, AND PRIVACY POLICY
MindArk has updated the Entropia Universe End-User License Agreement (EULA), the Terms of Use (TOU), and the Privacy Policy. The documents are always available on MindArk’s website.
EULA and TOU
The new versions of EULA and TOU include updates in order to comply with mandatory legislation, information about MindArk´s use of AI systems implemented in Entropia Universe, and some additional clarifications.
You must accept the new versions of the EULA and TOU to continue participating in the Entropia Universe. You will have to accept the changes when logging into the Entropia Universe Client. These changes were implemented on May 21 and will be applicable for your continued participation in Entropia Universe.
Privacy Policy
To be transparent and open, MindArk has made a general update to the Privacy Policy to ensure it is clear how your personal data is processed in practice and to make the Privacy Policy easy to navigate, for example through the summary.
The main changes are the information about how your personal data is processed:
- when MindArk uses AI to answer your questions in Entropia and at the website,
- when you upload your own picture frame in Entropia Universe,
- when MindArk shares personal data to planet partners so that they can provide their services to you,
- when MindArk needs to process your personal data to make Entropia Universe, the apps and the website function technically,
- when you use the website,
- when MindArk improves and develops newsletters by analyzing them,
- when you use the MindArk forum or social media,
- when you make a purchase from the Entropia Universe webshop.
In addition, there are also updates to the information about suppliers and the information about how personal data is shared outside the EU/EEA.
Read through the Privacy Policy and do not hesitate to contact us if you have any questions.
Server Downtime for Patch
On Tuesday 2024-05-21 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.3.1.
We estimate a downtime of 2 hours.
Estimated download size for this patch is approximately 9 MB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2024-05-14 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.2.1.
We estimate a downtime of 1 hour.
Estimated download size for this patch is approximately 1,1 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Disturbance notice regarding Auto Constructing service
We are currently experiencing some issues with the Auto Constructing service and it will be temporarily disabled while we resolve related backend issues.
We will update you as soon as the service is renabled, thank you for your patience and understanding.
Server Downtime for Release
On Tuesday 2024-05-07 at 08:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.2.0.
We estimate a downtime of 2 hour.
Estimated max download size for this release is approximately 1,1 GB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Tuesday 2024-04-30 at 08:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Wednesday 2024-04-17 at 08:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.1.3.
We estimate a downtime of 1 hour.
For details on UTC time please see www.entropiauniverse.com/utc
Disturbance notice regarding Server Issues, Resolved
The Technical issues causing the service disruption has now been resolved, we will continue to monitor the situation for any residual problems that may occurr.
We thank you for your understanding.
Disturbance notice regarding Server Issues
We are currently experiencing service disruption due to technical issues, you may currently experience additional lag or disconnections and it can also effect in-game services such as chat or Auction.
The issues are currently being investigated and we are working hard to resolve them as quickly as possible to restore full functionality.
We apologize for any inconvenience this may cause you and we thank you for your patience, additional Support News will be posted with more information as soon as we expect this to be fully resolved.
Information regarding Gold Cards
As announced in the past MindArk has ended support for the Gold Card system on September 30th, 2018.
This unfortunately means that in periods Gold Cards will reach their end of life due to technical aspects of the system and as such will no longer be able to be used to login.
We understand the frustration and inconvenience this may cause which is why we've given extra time past the previous given deadline for as many users of the system as possible.
For those who are currently unable to login due to Gold Card issues, we kindly ask you to file a support case for further assistance in deactivating your Gold card and any advice needed on migrating to the Entropia Pocket solution.
About Entropia Pocket:
If you have not yet upgraded to Entropia Pocket, now is a good time to do so. Entropia Pocket is available for free for both iOS and Android devices and offers secure Two-Factor Authentication (2FA) system for your Entropia Universe account.
Entropia Pocket will generate a unique code every 30 seconds that can be used to securely log into one's Entropia Universe account, providing optimal security and peace of mind.
Security systems similar to Entropia Pocket are used by numerous online banks around the world. We believe that your Entropia Universe account deserves the same state-of-the-art security as your real-world bank so we offer Entropia Pocket to all participants, free of charge!
Entropia Pocket is an invaluable companion for every EU adventurer, providing real-time information about system updates, in-game events and news. We also recommend that you accept notifications as we will utilize this system to notify you of important announcements such as Developer Notes and Support information.
Read more about Entropia Pocket on the Account Security Pages.
Server Downtime for Patch
On Tuesday 2024-03-19 at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.1.1.
We estimate a downtime of 1.5 hours.
Estimated download size for this patch is approximately 251 MB.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Patch
On Tuesday 2024-03-12 at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.1.0.
We estimate a downtime of 1.5 hours.
Estimated download size for this patch is approximately 1.1 GB.
For details on UTC time please see www.entropiauniverse.com/utc
UI Hotfixes Report (Week 9)
February 27
- Added function to be able to use action bars bound actions and items with the bar hidden
- Nameplates should now show the Society correctly
- The notification UI (Location banner) was adjusted to avoid getting stuck as often. (We are working on a future fix to completely unstuck the notification UI)
February 29
- The crosshair no longer changes color when aiming at players
- It is now possible to bind loadouts in the Actions UI and place them on the Action Bar. (We are working on a future fix to correct the issue of deleted loadouts not getting removed correctly from the Action Bar)
We're actively developing UI fixes for Tuesday downtime next week and appreciate the valuable feedback and bug reports we've received. Our goal is to craft a user interface that enhances everyone's experience. We appreciate your continued support!
Server Downtime for Patch
On Tuesday 2024-02-27 at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 18.0.1.
We estimate a downtime of 1 hour.
Estimated download size for this patch is approximately 2 MB.
For details on UTC time please see www.entropiauniverse.com/utc
UI Hotfixes Report (Week 8)
February 21
- Enhanced chat window clarity
- Addressed issues with auction listing visibility
- Fixed residue checks
February 22
- Corrected residue functionality
- Message center page issues resolved
- Improved chat visibility through updated name and link color changes (additional enhancements in progress).
February 23 (Hotfix 1)
- Keybinds stay cleared between sessions
- Used modifiers (CTRL/SHIFT) in keybinds stay saved between sessions
- Crafting Female armor works as intended
- Splitting stack starts from 0
February 23 (Hotfix 2)
- Fixed timers on cooldowns for different chips
- We added a 1-click button to the top left of the Team window to leave a team
- We added a 1-click button in the quest tracker to untrack missions
- Fixed missing icons in the Construction UI
We're actively developing further UI fixes for next week and appreciate the valuable feedback and bug reports we've received. Our goal is to craft a user interface that enhances everyone's experience. Thank you for your support!
Server Downtime for Release
On Wednesday 2024-02-21 at 09:00 UTC, the Entropia Universe servers will be taken offline for an update to release 18.0.0, including the UI update.
We estimate a downtime of 2 hours.
Estimated max download size for this release is approximately 1.3GB.
For details on UTC time please see www.entropiauniverse.com/utc
VU Postponement Notice
Due to an unexpected hardware failure, we must delay the release of the VU which includes the UI update that was originally planned for 2024-02-20.
We are working hard to resolve this issue and we'll announce a new release date shortly.
Thank you for your patience and understanding.
Server Downtime for Maintenance
On Tuesday 2024-02-13 at 09:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Change to schedule of Downtime for Maintenance window
Due to changes in our Technical requirements we are changing the downtime for maintenance to a biweekly schedule from Tuesday 2024-02-13 at 09:00 UTC into Tuesday 2024-02-27 at 09:00 UTC.
Estimated downtime will remain the same 30min.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Tuesday 2024-02-06 at 09:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Tuesday 2024-01-30 at 09:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Tuesday 2024-01-23 at 09:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Tuesday 2024-01-16 at 09:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
Server Downtime for Maintenance
On Tuesday 2024-01-09 at 09:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc