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Latest Support News

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2025-11-03 14:19 UTC
Server Downtime for Patch

On Tuesday 2025-11-04 at 09:00 UTC, the Entropia Universe servers will be taken offline for a patch to release 19.1.1.

We estimate a downtime of 1 hour.

For details on UTC time please see www.entropiauniverse.com/utc

2025-10-30 14:39 UTC
Notice Regarding Unscheduled Maintenance

Halloween Mayhem Survival Missions have had their progress reset from last years contributions so all participants have the full range of intended missions available to them.

We apologize for the inconvenience this may of caused, thank you for your understanding.

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