Find answers, submit support cases, and stay updated with the latest news.
Find quick answers to common questions
Create a new support ticket
Track your support case progress
On Tuesday 2026-01-06 at 09:00 UTC, the Entropia Universe servers will be taken offline for a brief maintenance.
We estimate a downtime of 30 minutes.
This downtime is a maintenance window only.
For details on UTC time please see www.entropiauniverse.com/utc
If you don't have an Entropia Universe account yet, or you've tried password recovery but still cannot log in, you can still contact our support team.
Send a Message to Support