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Latest Support News

Stay up to date with the latest Support News and updates from Entropia Universe.

2025-12-10 19:00 UTC
Client Patch addressing Crashes

We've released a client patch for the crashes on Land Areas, Thebes, and lots of other places that were affected.

We recommend patching your clients as soon as possible.

There is also a potential fix for the issues on Linux-based systems. Please try running the game again, if you are still having issues we kindly ask for you to contact us providing us with additional information.

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