Merry Mayhem 2013

Some participants in this years Merry Mayhem event have experienced some disruptions in their gameplay by being kicked out of their designated dungeon.

In cases like this one which affect multiple event participants, MindArk and the Planet Calypso teams will investigate and adjust the final event scores for affected participants accordingly for the time lost, based on the average score per hour achieved during the remainder of the event.

Those participants affected today should submit a support case with as much information as possible about the interrupted instance, including: full avatar name, event category, time when the instance was started, remaining time of the affected dungeon, and any other relevant information that will help in verifying the claim.

In order to qualify for a score adjustment under this policy, a participant must complete all other instances which were unaffected by issues related to the Entropia Universe server or instance uptime. If a participant has unused event instance keys at the end of the event, that participant’s score will not be adjusted.

Note that claims for event score adjustments will only be granted for issues that affect multiple participants, and which are caused by general server issues or outages from MindArk’s side. Individual client connection issues (user ISP outages, computer crashes, etc.) are not covered under this policy, and will not be reimbursed. Please do not submit support cases for such issues, as they cannot be honored and scores will not be adjusted, nor will replacement instance keys be issued.

This policy aims to make the event as fair as possible for everyone involved, while minimizing the impact and frustration for those affected by unexpected or unforeseeable server issues.

Support Department

Also please note that the Support Department is currently under a heavy workload because of this event and thus the response time to your case may take slightly longer then normal. But rest assured that we will take care of your case as soon as we can. In the mean time you are more then welcome to continue your participation in the event as for us to credit points to your final score you will need to finish all your keys, as stated above.

We kindly ask you to place any case regarding the Merry Mayhem under the "Events" category when submitting.

Thank you for your patience and understanding.