Support News

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16 September 2011
Emergency fix completed:
An emergency fix has now been deployed to fix the issues that some participants experienced on Arkadia. If you still are experiencing issues then we kindly ask you to contact support and we will help you as soon as possible. Thank you for ... »
18 May 2011
Auction disturbance:
We are currently experiencing some disturbances with auctions not ending correctly. We are aware of the problem and a fix will be implemented as soon as possible. Thank you for your patience and understanding.
03 February 2011
Password recovery is again available:
The Password recovery function is now working again. We apologize for any inconvenience caused and thank you for your patience.
03 February 2011
Password recovery temporarily unavailable:
The password recovery function on our homepage is temporarily unavailable. We are hoping to have it up and running as soon as possible. We thank you for your patience and understanding.
29 November 2010
Paysafecard disturbances:
The payment provider Paysafecard is currently experiencing some disturbances to their system. If you are experiencing any troubles with using this deposit method we kindly ask you to try again at a later time or try to use another provider, until ... »
17 November 2010
Update on Known Issue: Repair Tool:
We now have an update on the issue with the Clientloader shutting down after a repair have been done. We are currently working on a fix, but we can also offer you a workaround if you wish to get going faster. If you have tried to repair the ... »
18 October 2010
http://www.rocktropia.com/ currently unavailable:
The homepage of ROCKtropia is currently unavailable. Please note that it's only the web part that is affected and login to the planet is still possible. We thank you for your patience and understanding.
13 October 2010
Paysafecard disturbances:
Paysafecard is currently experiencing some disturbances so there may be some issues with using this deposit method. We are currently investigating this issue and we thank you for your patience.
14 September 2010
Service Restored:
The servers including Gold Card functionality is now back in operation. Thank you for your patience.
14 September 2010
Servers down for maintenance:
The Gold Card service is currently out of operation, this has an effect on all logins. Our investigation continues and we hope to have a solution in place in a few hours time. Further updates will come as soon as we have more information.
31 August 2010
Server Downtime For Release:
The servers will be temporarily unavailable while we implement the Entropia Universe Release 11.2.5.56416 and the Planet Calypso Content Release 2010.4. The servers will be taken down at: 2010-08-31 08:00 UTC Estimated downtime ... »
07 May 2010
Server Downtime For Release:
The servers will be temporarily unavailable while we implement the Entropia Universe 11.0.7 and Rocktropia 1.01 Release . The servers will be taken down between at: 2010-05-07 08:00 UTC Estimated downtime is 30-60 ... »

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