The first thing you need to do, is to apply for an Entropia Universe account. Once you have successfully registered and activated your account, you can launch the Entropia Universe software and start your life as a citizen in the virtual universe.

To avoid incidental dublicate application attempts, you will sometimes get this error message. Wait a couple of hours and try again.

If you want to enjoy all specific features of the Entropia Universe, such as depositing and withdrawing real life funds, you need to register your account with your correct name. The information you enter is protected by our Privacy Policy.

Once you submit your account application, MindArk will run select automatic verification steps before your account is approved. Normally the automated verification is done in seconds but if deemed necessary manual verification might also apply. 

Once your application has been approved you can use your username and password to enter Entropia Universe and start exploring. Now you can also update your account information on the website, add Entropia Pocket 2-factor authentication to safeguard your account, make deposits into your account and make purchases in the Entropia Universe Webshop.

You will also receive a welcome email with an email verification link. Using the link to verify that your email works will make sure Entropia Universe can reach you with information about your account.

If you have not received the email needed to activate your Entropia Universe Account, the first thing you should do is to check your spam or junk mail folder. Sometimes the activation email is picked up us spam.

If you do not find the email there, request a new activation email via the Password Recovery function.

If you still does not receive any email, apply for a new account. It is possible that you registered your email address incorrectly the first time.

Still no activation email after trying these things? Contact Support for further advice.

If the activation link does not work, please check that you get the complete link in the address field of the web browser. Then try again.

If that does not help, please request a new link via the Password Recovery.

MindArk strive to maintain an even balance between security and user-friendliness in order to ensure the integrity of all participant accounts.

Therefore we have deemed it necessary to update our security requirements for new account applications from certain geographical regions. The result is that account applicants from these regions can continue to create an account upon verification of their identity.

Off course we cannot stop you from creating a further account, but this contradicts our basic idea of the Entropia Universe as a place where you can interact with other participants via your virtual representation - your avatar.

You also need to be aware of that if one of your accounts is found guilty of contractual breach, any measures taken will include all accounts registered in your name.

To qualify as a Participant, you must be at least 18 years old.

The avatar you create will represent you in the Entropia Universe. When you start interacting with other avatars, they will get to know you by the appearance and the name of your avatar. Therefore, we do not allow more than one account per user at a given time.

Did you enter correct information when you registered your account? If the application is placed in the manual verification queue and some information is incorrect or missing, your application will be rejected. We always recommend you to add correct information if you want to enjoy all features of the Entropia Universe. The information you enter is protected by our Privacy Policy.

Also, the verification run on your application include checking your IP address. If the address has been used in previous scam/abuse attempts, or your Internet service provider (ISP) has not registered the IP address correctly with the global internet authorities, your application may be rejected. Try to apply again and if your application keeps being rejected, you should check with your ISP if the latter is the case.