It is not possible to use the same credit card to deposit into several accounts. Once registered the card can only be used to deposit into the account to which it was first registered. This is a security measure required to prevent credit card fraud.
It is not possible to deposit with AMEX (American Express) or Diners Club International cards.
Yes you can, just chose PayPal as the deposit method here. Please note that you will need your login details for PayPal to proceed. If you do not have a PayPal account you need to register at their homepage.
If you get a VISA or MasterCard from PayPal you can also use it via our Credit Card deposit method.
We cannot give you a definite answer to this question. In some cases it has been possible to deposit with these types of cards, in others not. The only way to find out is to give it a try. If it does not work, you could ask your Bank if it is valid for online purchases in USD.
Unfortunately it is not possible to use Paysafecards bought outside Europe at the moment.
You can increase your card deposit limit to 30,000 PED during an ongoing 30 day period by verifying your card. Please follow the steps at the deposit section on the website. You will need an eight-digit verification code that you will receive on the next credit card statement after your first deposit with your card is successfully processed. If you are using an internet bank it may take a few days until this verification code is shown.
Your PayPal limit can be increased to 30,000 PED during an ongoing 30 day period. You need to contact Entropia Universe Support. We will request that you send front and back color copies of a valid government issued ID.
Limit above 30,000 PED / 30 days:
If you wish to increase your deposit limits higher than 30,000 PED during an ongoing 30 day period, you need to contact Entropia Universe Support. We will request that you send front and back color copies of a valid government issued ID, a utility bill or financial statement and some details regarding your credit card. This information is in the interest of account security.
First navigate to https://account.entropiauniverse.com/account/deposits/deposit-providers/index.xml and choose your preferred method and follow the instructions based on the option you chose.
It's important to note that the first deposit must be done from the page mentioned above. Any subsequent deposits can be made in-game if you so chose.
Please have a look at the Credit Card Information Policy.
There is a limit as a total for five active cards on your Entropia Universe Account.
It is only allowed to register 3 new cards every seventh day.
Should you experience any difficulties with the registration of your card, please contact Entropia Universe Support.
You should receive your verification code on your bank statement approximately 4-5 business days after your deposit was successfully committed
If the code does not show after this time period, it might be that your bank is filtering or manipulating the merchant message. The 8-digit verification code is preceded by 2 letters and merged with the merchant message like this:
2009 02 15 Purchase AA12345678 MindArk PE SWE -XX,XX
(where 12345678 is the verification code which you enter to verify your card).
This code is displayed as text (not a number) immediately before the company name MindArk PE.
If you call your card provider they might be able to give you the verification code immediately by checking their log files for the complete transaction report.
Please check that you have entered correctly the account ID (12 digits) and the PIN code (6 digits).
If you have transferred a payment to MindArk's bank account but you forgot to register the Bank deposit on the website or in the Transfer Center prior to the transfer, you need to contact Entropia Universe Support. Please provide the following information:
- Deposit Key. Register a Bank deposit for the amount you have already transferred to our bank account. On the last page you will get the Deposit Key to give us
- Amount and currency of the payment you have transferred
- Name of your bank
- Date of the transfer
When you make a Bank deposit it can take up to 4 bank days before the PEDs arrive on your PED Card after you have transferred the payment.
If you do not receive your PEDs within this time, please contact Entropia Universe Support and give us your deposit details.
Your payment provider is the institution behind the payment method you chose for your deposit.
If you are trying to deposit via Debit/Credit Card, your payment provider is DIBS/Euroline, but it is often your bank or card provider that rejects the deposit. Read more here to get advice on why your deposit fails.
If you are trying to deposit via paysafecard, your payment provider is paysafecard. Contact Entropia Universe Support for information on why your deposit fails.
There are several possible reasons to why a debit/credit card deposit is not accepted. Here are some initial points you should check:
- Make sure you have enough funds on your bank account or card
- Make sure that your card is enabled for international and online purchases in USD
- Contact your bank or card provider and ask if they have stopped the deposit
- Wait 10 minutes and try once more to make your deposit. Your first attempt might have been stopped due to a communication error
- Remove your card and re-register it
We hope that this checklist will be useful for you. If not, please contact Entropia Universe Support for further assistance with your deposit.
You can update the expiry date of your credit card in the Cards section of My Account. Remove the card you want to update and then re-register it with the new information.
The credit card will keep its previous verification state and deposit limit even after your have re-registered it.
When you enter the code, please check:
- that Caps Lock is not activated,
- the sequence of the digits and letters
- the upper-case and lower-case letters
Please log in under Deposits to see all the available methods.
You should write your Deposit Key in the area dedicated to the message that is transmitted to our bank. If this area is not available in the form of your bank, please write the number next to your name. The Deposit Key identifies to which Entropia Universe account the deposit should go.
You can verify your credit card both in the Cards section of My Account on the website and in the Transfer Center in Entropia Universe. If you have verified a card in the past, all the subsequent cards you register will be automatically verified.
Verify card in Debit/Credit card deposits
Log in to the deposit to Debit/Credit card section on the website and select the card you have used before and recieved a verification code for. Click on the "Increase deposit limit" link and enter your 8-digit verification code. Click on "Submit" and your card will be verified.
Verify card in Transfer Center
If you prefer to use the Transfer Center, please select "Deposits" and "Debit/Credit Card". On this screen, please select the credit card that you wish to verify and click on "Next". On the screen "Credit Card Deposit", please click on "Increase Deposit limit", enter your verification code and click on "Next".