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Support FAQ

Here you can find articles that might help you solve your problem.

Account and fund transfer

  • Activation or closure
  • Deposit error - Paysafecard
  • Deposit error - VISA or Mastercard by Nets
  • Deposit general inquiry
  • Entropia Pocket and Gold Card
  • Other account questions
  • Withdrawal

In-world (game play)

  • Abuse or harassment
  • Bug report
  • Estate or land
  • Events
  • Missing or lost
  • Other in-world questions
  • Quests and missions
  • Stuck
  • Suggestion

Technical

  • Connection and lag
  • Crashes
  • Download, installation and updates
  • Login issues
  • Other technical questions
  • Sound
  • Video and graphics

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  • Legal Notice
  • Privacy Policy

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Mindark® and Entropia Universe® are registered trademarks of Mindark PE AB in Sweden and other countries.

All other trademarks are the property of their respective owners.

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